Frequently Asked Questions

Find answers to common questions about our automotive services, pricing, scheduling, and more. Can't find what you're looking for? Contact us directly.

39 questions available

General Services

Scheduling & Time

Warranties & Guarantees

Maintenance & Preventive Care

Diagnostics & Repairs

Pricing & Policies

Emergency & Roadside Assistance

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Frequently Asked Questions

General Services

What types of automotive services do you provide?

Do you work on all car makes and models?

Do you provide emergency roadside assistance?

Can you perform custom modifications or upgrades?

Scheduling & Time

How long does a typical car repair take?

Do I need to make an appointment?

Can I wait while my car is being serviced?

Warranties & Guarantees

Do you offer warranties on your repair work?

What if I'm not satisfied with the repair?

Do you use genuine OEM parts?

What happens if the same problem occurs after repair?

Maintenance & Preventive Care

How often should I change my oil?

When should I rotate my tires?

How often should I replace brake pads?

How often should I service my transmission and coolant?

What routine checks does your shop perform during a service?

Are there things I can do to prevent major repairs?

How often should I change the air filter and cabin filter?

Does my driving style affect maintenance needs?

Diagnostics & Repairs

What should I do when the Check Engine Light comes on?

Why do you charge for diagnostics?

How long will a repair take?

Can you repair my car if I don’t know what’s wrong?

Do you use OEM or aftermarket parts?

What if the problem comes back after the repair?

Why can’t I get an exact price over the phone?

Do you perform manufacturer recall or TSB repairs?

Pricing & Policies

How do you determine repair costs?

Do you offer a parts and labor warranty?

What forms of payment do you accept?

Do you charge for estimates?

Will warranty (manufacturer/extended) cover my repair?

What is your cancellation and no-show policy?

Emergency & Roadside Assistance

What should I do if my car won’t start?

Can you tow my vehicle to the shop?

What if I have a flat tire? can you repair it?

My car is smoking or leaking fluid, what do I do?

Do you offer mobile diagnostics or on-site service?

What should I keep in my emergency kit?

Still Have Questions?